At a Hotel В гостинице
A: Good afternoon. What can I do for you? - Добрый день! Чем могу помочь?
B: I’d like to check in please. I have a reservation under the name Anthony Roberts. - Я бы хотел зарегистрироваться. У меня бронь на имя Энтони Робертс.
A: All right R.O.B.E.R.T.S... Oh, Mr. Roberts we’ve been expecting you and here is your keycard to the presidential suite. - Хорошо. R.O.B.E.R.T.S... О, мистер Робертс, мы ожидаем вас, вот ваша карточка-ключ от президентских апартаментов.
B: But there must be some mistake; my reservation was for a standard room. - Но здесь, должно быть, ошибка. Я бронировал обычный номер.
A: Are you sure? Let me double check . - Вы уверены? Сейчас перепроверю.
B: Yeah. Here, this is my confirmation number. - Да. Вот мой номер подтверждения.
A: You’re right Mr. Roberts, there seems to be a mixup, unfortunately we’re overbooked at the moment. - Вы правы, мистер Робертс. Кажется, здесь ошибка. К сожалению, у нас все обычные номера заняты.
B: So - И ...
A: Not to worry. We’re pleased to offer you a complimentary upgrade. - Не беспокойтесь. Мы рады предложить вам бесплатное улучшение условий.
B: Presidential suite baby! - Президентские апартаменты! Да!
At a hotel in hotel
A: GOOD AFTERNOON. What can i do for you? - Good day! How can I help?
B: I'd Like to Check in Please. I Have A Reservation Under The Name Anthony Roberts. - I would like to register. I have a reservation in the name of Anthony Roberts.
A: ALL RIGHT R.O.B.E.R.T.S ... OH, Mr. Roberts WE'VE BEEN EXPECTION YOU AND HERE IS YOUR KEYCARD TO THE PESIDENTIAL SUITE. - Okay. R.O.B.E.R.T.S ... Oh, Mr. Roberts, we expect you, here is your key-key card from presidential apartments.
B: But There Must Be Some Mistake; My Reservation Was for a Standard Room. - But here it must be a mistake. I booked a regular room.
A: Are You Sure? Let Me Double Check. - Are you sure? Now I recheck.
B: Yeah. Here, this is My Confirmation Number. - Yes. Here is my confirmation number.
A: You're Right Mr. Roberts, There Sems to Be a Mixup, Unfortunately We're Overbooked At The Moment. - You are right, Mr. Roberts. It seems here is a mistake. Unfortunately, we have all the usual numbers are busy.
B: SO - and ...
A: not to worry. We're Pleased to Offer You A Complimentary Upgrade. - Do not worry. We are pleased to offer you a free improvement of the conditions.
B: Presidential Suite Baby! - Presidential apartments! Yes!
